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Sponsored by OutStart
Produced December 10 2009
Presenters:
John Ragsdale, VP of Technology Research - TSIA Jeff Whitney, VP of Marketing - OutStart Allen Bonde, Managing Director - Evoke CRM Partners
Event Summary:
Customer communities and social business software have the potential to revolutionize the way companies deliver service and support. In fact, in a recent TSIA survey, 63% of respondents indicated that social media will be "very desirable or critical" to their service and support organization in the next two years. Yet, today, only 2 - 10% of total technology service and support is handled using social media.
In this 30-minute TSIA webcast we'll examine lessons learned from first movers, emerging trends and examine examples from the field, including:
Questions?
Please contact Stacy Randolph at stacy.randolph@tsia.com