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Actionable Customer Experience Metrics: Measure Consumption & Encourage Adoption with Frontline Performance Intelligence?
Produced June 24, 2010
John Ragsdale, VP Technology Research, TSIA
Trevor Matz, President & CEO, Aternity
Are customers actually using your critical business applications most effectively? How are all relevant products and support services being consumed? How do you measure customer consumption to identify best practices and baseline performance to pinpoint bottlenecks and optimize the customer experience? With the explosion of technology initiatives centered upon cloud computing and desktop virtualization, it’s even more critical to have the right Application Performance Management tools in place that will provide comprehensive visibility into the customer experience.
Listen now and hear from TSIA’s John Ragsdale about leveraging a user-centric approach to Application Performance Management to improve the customer experience, as well as generate additional Value-Added Services revenue. This exclusive Minicast will also feature a short overview from Aternity’s president and CEO, Trevor Matz of how Aternity’s patented Frontline Performance Intelligence Platform is addressing these customer experience challenges.
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